Contact Momenta’s Support Team – see last page of your Handbook for details. They can help you order over the phone or replace your Voucher code.
My order has not arrived or it has not got what I ordered?This is a tried and tested process and exante regularly send orders to thousands of customers. However, in the unlikely event you have any queries you should contact exante’s Helpdesk using the information at the bottom of this page, making sure you let them know you’re on the Momenta Diabetes Remission programme.
Are vegan, halal or kosher TDR products available?Exante has vegan shake options and will introduce more. However, their facilities are not actually registered as halal or kosher at the time of printing ‐ check their website for updates.
Does everyone experience side effects?No. In studies the most common ones are mild and only experienced by about half the participants. We've tried to minimise these by choosing the Exante range (and only selecting specific products within it) and recommending a fibre supplement.
Many Exante products contain artificial sweeteners. Is this a problem?Some people have health concerns about artificial sweeteners, especially aspartame. Diabetes UK have reviewed the evidence relating to artificial sweeteners and still consider them a safe and effective alternative to sugar for people with diabetes. If you want to avoid artificial sweeteners you should check the ingredients list to find sweetener‐free products.
Can I use exante’s eBook?It’s best to stick with the advice and information given by Momenta while you’re on the DRP. The eBook is intended for a less specific audience.
Should I follow the Exante Type 2 diabetes VLCD diet (exante 800)?No. This is different and not part of either the Momenta Diabetes Remission Programme or the NHS Low Calorie Diet Programme. It does not liaise with your GP practice or give the additional support that most people need to improve their chances of achieving and maintaining remission.
Should I join the exante community?We do not recommend it for people on Momenta DRP. Instead you’ll be invited to Momenta’s community in due course as all members of Momenta’s community will be on the same journey and we’ll monitor responses to help keep everyone on track.
